Regency Inn and Suites New London - Mystic - New London, Connecticut

Victoria McCoy

This was the worst experience I have ever had at a “hotel”. We would have had better service at the motel 6 or schitts creek motel. We booked two king sized rooms a WEEK in advance. We checked in and got to our two rooms which were both double bed rooms with two full sized beds. Went downstairs to the lobby to figure it out and the owner came out and did not a single thing for us besides yell at us and blame us. They claimed they “had no other rooms available”. Which is insane because we had BOOKED our rooms so where did they go? Anyways, the “owner” was AWFUL and the whole staff came out to listen to what was going on and no one did anything. Absolutely disgusting service and behavior from the “owner”. No apology, no reimbursement of any sort. No nothing. The rooms were absolutely filthy, the shower was cold, there were disgusting bugs (will insert picture/video). The towels in the bathroom had short black curly hairs on them (I have long straight brown hair). The “pillows” had hairs on them. Basically, do not book here. The place is absolutely disgusting. I would rather sleep in a cardboard box in their parking lot. Which that’s a whole other thing, they have squatters in said parking lot. Do not book here unless you want to leave with bug bites you didn’t show up with.

tasha Keefe

Made a Reservation in August for a Double Handicap Accessible Room for the middle of October. Upon Check In we where given a non-accessible room. When talking to the Front Desk Staff about the reservation and need for Accessibility, we where told they where fully booked and that they could possibly move us in the morning but it was not garunteed. On top of not being Accessible, the toilet and sink where dirty, there where bugs in the room and stains on the sheets. The outside doors did not lock properly. 10 out of 10 would not recommend stay at this Hotel.

Laurie Itskov

I was really nervous about going to this hotel after reading the reviews. I had already paid for the non refundable room so I figured I would see how it was. Yes the grounds and outside should be updated but the room was very clean and the bed was comfortable. In addition the breakfast was very good. The only problem was there were not enough tables and signs stated that you could not bring food back to room. I was happy with our stay and the room was a great deal for the $$.

Barry M

No hot water. The shower was lukewarm at best. Hallways and some rooms smell of stale old cigarette smoke. There was a cross country team staying and trying to eat as a team in the breakfast room that wasn't being used in the night time and were told that they couldn't bring their own food in and eat at the tables. Very disorganized front desk and a manager(?) in the bar lounge area that kicked the team out acted as if everyone owed him the world. Will never give them any more patronage.

Frances Brown

Believe EVERY SINGLE poor review about this place. I am CURRENTLY in the hotel. There are children (teens) running all over the hotel. I went to the desk, the staff said "I'll ask them to stop at 10pm". It's 9:45pm. Doors have been slamming for a better part of the evening. The staff at the front desk are clueless, incompetent, condescending, and terrible! They are just sitting on their a while kids run all over the hotel. This place is a total disgrace! The pool area is disgusting. Water is clouded and smells like urine. Do not believe the photos you see online when booking or on Google Maps. This is a party hotel and a total scam. No refunds. At all. The furniture in the room is broken and two outlets have had some sort of fire/short in them. There are no exhaust fans in the bathrooms, that means mold! The bathroom counter sinks forward, any water you spill goes right to the floor. Want to use the pool? You have to walk outside to use the indoor pool. Or, walk upstairs to go back down stairs. Breakfast was eh. They issue you a ticket for breakfast- probably because none of the doors to outside lock so any randoms probably walk in for a free breakfast. Parking lot is dirty not well lit, and like someone else said there are some sketchy people walking around at night. We are leaving a night early.

Carmen Suarez

Realmente no vuelvo escoji el hotel por el área y la piscina la cual nunca se pudo usar por la calidad del agua. Se le dijo a la recepción y indico que la usará con la máquina de limpieza. El desayuno perfecto y la empleado que atiende esa área perfecto al igual que las que limpian los cuartos. Pero nada que ver con recepción. Otro detalle y no menos que importante, en el cuarto encontré un dispositivo que parecía una cámara detrás de la puerta y lo notifique a la recepción me indico que era el mecanismo que habría la puerta y realmente nada que ver por que la cable ría no iba hacia la puerta.

Denise Shaikh

This Location was good , the breakfast was good , the rooms are bad had to switch rooms .the guy at desk wasn’t happy i had to bother him. the other room was not good either, no toiletries no towels ,not worth the money, Did not sleep good because the A/c kept shutting off , there was no hair dryer, there’s mold on the celing, cigarette hole in curtains , hole in the room rugs , lock on door. Was not secure its falling off , The smell of stale cigarettes is gross, heaviness in the air from not cleaning the rugs I had met two other families.and Both had complains About the rooms and how rude the people at the desk are. Complains of roaches and mold , will not go back unless updated and.a discount . Also I booked on line and they stay was for $214.00 i was charged $245.00 and holding $100.00 . they didn’t even want to do a senior discount. They have handicap parking which i have a placard and. They have mo accommodations. They do not care for customers or how there stay was Once you put a review on their site they remove it . I do not recommend staying there unless you have no choice.

Haeleigh LaBelle

EDIT; I AM EXTREMELY TICKED OFF RIGHT NOW! I was told at check in that breakfast was 9-11 ok i just stayed up all night so i wouldn't miss it considering the only reasons i booked here was the “heated pool” thats a icicle and for the breakfast obviously so to go down at the told time and to be told breakfast just ended and that it was 6-9.. im embarrassed and very dissatisfied right now…. Im not the type to mix stuff up definitely not when it comes to eating so they need to give out accurate information next time bc im extremely disappointed.

So i am currently here and by reading the reviews i was a bit discouraged. But i can say being here its worth what you pay, needs some hallway and outdoor renovations but all together I'm not disappointed! So ill start with the bad, if you are coming here for a view this is not the place! Just off of the highway which is not a problem for me but might be for others. One of the rugs in the hallway were wet and I almost busted my fat ass, none of the outside doors were locked and i got In without my key card so that was a bit concerning just for safety purposes, the pool says heated online and it says spa so i was unsure where the spa was and not sure why the pool was freezing there was a spa timer but it didn't do anything. The fridge was leaking water down from the freezer and the bedding in my room was a little stained. The work out room was not working at all and some of the machines were broken honestly it should have an out of service sign, And lastly there is a-lot of flickering lights that would be a quick and easy fix it just creeped me out. Now the great thing is i got a huge room for $80!! I have a king size bed a full fridge a chair the room is really nice. The bed is extremely comfortable. The tub is fat kid friendly!! That was exciting. I swam in the pool even though it was cold and it was lovely not too chlorinated which is great! They have a snack bar off to the side of the lobby I believe its 24 hours, they have drinks, alcohol, snacks and some instant ramen just at a extra cost but i like that they dont add it to your bill you pay for everything as you get it which i liked i can see what im spending! The service is outstanding in my opinion everyone I've talked to has been so sweet and helpful. They have a bar, you can order American or Indian cuisine I thought that was really cool. The food is affordable and pretty good. They have a ball room i’m assuming you can reserve, free breakfast was a great bonus and i didn't think it was loud at all it was very quiet my stay i was on the second floor and enjoyed my stay very much! I did have to put down a $100 deposit that i get back At check out. I did enjoy though how they deliver everything to your room except breakfast.I just wanted to point out the good and the bad for anyone wanting to reserve. I think it was well worth my money even with the minor inconveniences!! I would stay here again but would like to see a few updates!! Also not sure if this place is haunted or what but the fridge opened itself at 12am me and my boyfriend looked at each-other in pure shock, it takes a good tug to open the fridge so i have no logical explanation for that!